Privacy Policy
Last updated: March 4, 2026
1. Introduction
Botsy, Inc. ("Botsy," "we," "us," or "our") operates a marketplace that connects customers with operators who offer robot entertainment services and rentals. This Privacy Policy describes how we collect, use, process, and disclose your personal information when you use our websites, applications, and services (collectively, the "Platform").
2. Information We Collect
We collect information in the following ways:
Account and Profile Data
When you create an account or register, we collect your name, email address, password, and any other information you provide. For checkout, we may collect shipping and billing addresses, phone number, and payment information.
Booking and Order Data
When you book a service or rental, we collect booking details (dates, times, product, quantity, seats), order history, and transaction information.
Operator Application Data
When you apply to become an operator, we collect your name, email, phone number, company name, robot type, experience, and any message you provide. This information is used to evaluate and process your application.
Newsletter Signup
If you subscribe to our newsletter, we collect your email address. We use Resend to manage and send newsletters.
Usage and Device Data
We automatically collect information about how you use the Platform, including pages viewed, searches, actions taken, device type, browser, IP address, and approximate location. We may use cookies and similar technologies for this purpose.
Payment Data
Payment information is processed by our payment providers. We do not store full payment card numbers on our servers.
3. How We Use Your Information
We use your information to:
- Provide, operate, and improve the Platform
- Process bookings, orders, and transactions
- Communicate with you about your account, bookings, and support
- Review and process operator applications
- Send newsletters and marketing (where you have opted in)
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations
- Analyze usage to improve our services
4. How We Share Your Information
We may share your information with:
- Operators/Vendors: When you book a service or rental, we share relevant customer information (name, contact details, booking details) with the operator so they can fulfill the booking.
- Service providers: Payment processors, email providers (e.g., Resend for newsletters), hosting, and analytics services that help us operate the Platform.
- Legal and regulatory: Courts, law enforcement, or government authorities when required by law or to protect our rights and safety.
We do not sell your personal information to third parties.
5. Your Choices
You can:
- Account: Update or correct your account information in your account settings.
- Newsletter: Unsubscribe from marketing emails using the link in any newsletter.
- Cookies: Adjust your browser settings to block or limit cookies. Some features may not work if cookies are disabled.
- Access and deletion: Request access to or deletion of your personal information by contacting us at privacy@getbotsy.com.
7. Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the internet is completely secure.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Operator application data may be retained for evaluation and record-keeping purposes.
9. Children
The Platform is not intended for users under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us.
10. International Users
If you are in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the right to access, rectify, erase, restrict processing, data portability, and to object. You may also have the right to lodge a complaint with a supervisory authority.
California residents may have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes may be communicated via email or a notice on the Platform.
12. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us at privacy@getbotsy.com.